Tuesday, January 19, 2010

Duchy Trachtenberg Hosts MC311 Briefing for Council Members and Staff

As Chair of the MFP Committee, Duchy Trachtenberg hosted a MC311 Briefing for Council Members and their staff. Representatives from the Office of Human Resources as well as the Executive Branch led the well-attended presentation.

MC311 is a customer-focused initiative that uses automated systems to improve how customers receive information as well as non-emergency services. Residents of Montgomery County will be able to dial 3-1-1 to receive non-emergency information from the Montgomery County Government. It is anticipated that most questions from residents involving county government will be answered in one call. A call to 3-1-1 can be use for general information, referrals, service requests, etc.

Montgomery County's goal for the MC311 system is to transform the way the county does business as well as improve service to our residents. Constituents will be notified by e-mail that their request for service has been registered. In addition, a constituent will be notified when service has been completed. Another advantage is that constituents will be able to rate county services online. Data from MC311 will be sorted by council district, zip code, department, school cluster or other relevant breakdown.

There will be approximately 5 call center staffers with language abilities for non-English speakers. This exciting endeavor is already in use by cities such as Chicago and New York and will be launched in Montgomery County in mid-March.

The goal of MC311 is to enhance County employees’ ability to quickly and effectively respond to resident requests for services and information. (Click here for the County Executive's press release on the Capital Improvements Project, where the MC311 has been budgeted)

Duchy Trachtenberg as well as the entire Trachtenberg office attended the briefing.

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