Montgomery County Launches New MC311 Online and Telephone System

Montgomery County Executive Isiah Leggett today announced the official launch of MC311, the County’s new online and telephone information system. The public is now able to access Montgomery County government information and non-emergency services online or by calling a single number: “3-1-1.”

Features of the new MC311 Customer Service Center (CSC) include:
 
• Customers can call one easy-to-remember number in order to access Montgomery County information and services – “3-1-1”;

• Customers can also access information and create or track service requests on the new website at www.montgomerycountymd.gov/311;

• 311 also can be reached from most wireless phones – or residents can reach the Call Center by dialing 240-777-0311, which is also the number to reach MC311 for calls originating outside Montgomery County;

• Hours of Call Center operation are Monday through Friday, 7 a.m. to 5 p.m. The self-service website is available 24 hours a day, seven days a week;

• About 30 County government “information and referral” phone numbers are now answered directly by MC311. All other County phones can continue to be dialed direct;

• Trained representatives who speak Spanish, Korean, Chinese, Vietnamese and French are available, as is a language interpretation service for other languages;

• The TTY line is available by calling 240-773-3556;

• Customer service representatives and the online system use a state-of-the-art database of information and services about County government that can be continually updated so the most current facts are available via the web portal;

• MC311 will provide County leaders and managers a wealth of systematic, real-time information on department performance on service requests that will be valuable in holding departments accountable for their performance and assist policymakers in decisions about the most effective allocation of County resources;

• In the event of a community event/emergency, like a water main break, H1N1 flu epidemic, or weather-related incident, the 311 system can quickly incorporate real time information;

• By consolidating different County department call centers and information and tracking systems, MC311 has already projected more than $10 million in savings between the current and coming fiscal years;

• MC311 is also designed to support the County’s “911” emergency system by diverting some non-emergency calls that are currently answered by 911 operators – freeing up 911 time to focus on emergencies.

"The Management and Fiscal Policy (MFP) Committee has been supportive of the Technology Modernization effort that funded MC311, believing that upgrading the technology infrastructure for the County will help residents and businesses alike,” said Councilmember Duchy Trachtenberg, who chairs the MFP Committee. “I am happy that in MC311, we have accomplished this, but also are giving Councilmembers a modern tool with which to better understand and track the concerns of each taxpayer, as well as the responsiveness of our hard-working departments and agencies."
 
For more information about MC311, call the Office of Public Information at 240-777-6507. 
Frequently Asked Questions.
311 Public Service Announcement
 
To read the full County press release, click here.