Thursday, June 17, 2010

Montgomery launches 311 phone system (Gazette)

Government adopts one-stop shop for calls


by Erin Cunningham
Staff Writer, Gazette

It's arguably the biggest step Montgomery County will take this year to restructure government and save money — a priority that county officials voiced during recent budget discussions.

On Thursday, the county will officially launch its 311 phone system — a sort of one-stop shop for anyone with a question, concern or service request for county government. The system has been operating unofficially since January.

Now, instead of trying to remember a county government phone number or dialing several departments before reaching the right one, phone requests can go to one central location — a call center the county is leasing at 51 Monroe Street in Rockville — by dialing 311.

Click here to read the full article in the Gazette (6/16/10)

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